Five Ways to Improve Contact Center Performance – What Every Customer Wishes You Knew
NICE inContact
NOVEMBER 9, 2018
Strive to have your Average Speed to Answer under 10 seconds and your First Call Resolution (FCR) at around 70%. Smart managers know that as call enter quality and service improves, efficiencies and cost reductions will naturally follow. Again, seamless integration with modern contact center software is key.
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