Five Ways to Improve Contact Center Performance – What Every Customer Wishes You Knew
NICE inContact
NOVEMBER 9, 2018
Workforce management (WFM) software can help. WFM software is no longer for big contact centers. Look for a solution that is tightly integrated into your contact center software. Strive to have your Average Speed to Answer under 10 seconds and your First Call Resolution (FCR) at around 70%.
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