First call resolution Government Outbound sales Scripts 
Pointillist
JULY 25, 2018
Operational Metrics: First Call Resolution (FCR). Call Support Center. Outbound Sales Call. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script. Governance.
Pointillist
JULY 25, 2018
During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script. The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance. This process typically takes 1-2 days.
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