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Remove First call resolution Remove Government Remove Outbound sales Related Topics
Customer effort Journey mapping APIs Benchmark Upselling Scripts Consulting Best practices Analytics Metrics More Related Topics >
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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

JULY 25, 2018

Operational Metrics: First Call Resolution (FCR). Call Support Center. Outbound Sales Call. Governance. Large enterprises typically have a central governance team in place that is responsible for setting project quality standards, fostering communications and sharing best practices.

Analytics 93
Analytics Government APIs Metrics 93
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How to Successfully Implement Customer Journey Analytics

Pointillist

JULY 25, 2018

Governance Large enterprises typically have a central governance team in place that is responsible for setting project quality standards, fostering communications and sharing best practices. The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance.

Analytics 43
Analytics Metrics Government Journey mapping 43
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