Balto

AUGUST 3, 2022

We asked our respondents how much they agreed with the following statements on a scale of 1-5: Great service is the best way to build customer loyalty Great service is less important than solving a customer’s problem as quickly as possible Anything other than self-service support for customers ends up being a drain on customer resources.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

SharpenCX

JANUARY 28, 2020

Perhaps your customers could benefit from more self-service tools and a better IVR to answer their basic questions. The technology you use will play a fundamental role in how you deliver service and prosper internally. Use your wish list as a starting point and work with your finance team to understand budget limitations.

Call Center 69

Call Center call center software Abandon rate Contact Center 69

Callminer

AUGUST 1, 2017

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

COPC

SEPTEMBER 3, 2019

re-establishment of industry standards.”. Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. “… the technology revolution (e.g.,

industry standards 40

industry standards Enterprise Technology Self service 40