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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2

COPC

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Ding Yi (Allen), Director of Customer Service. By the middle of 2018, the average daily volume of self-service was 4.84 “… the technology revolution (e.g., million from over 300 million users.

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The Road to Deploying a Call Center System Doesn’t Have to be Bumpy: 4 Essential Steps Toward a Smoother Transition with New Tech

SharpenCX

Perhaps your customers could benefit from more self-service tools and a better IVR to answer their basic questions. The technology you use will play a fundamental role in how you deliver service and prosper internally. Use your wish list as a starting point and work with your finance team to understand budget limitations.

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How to Recession-Proof Your Contact Center, According to 360+ Executives

Balto

We asked our respondents how much they agreed with the following statements on a scale of 1-5: Great service is the best way to build customer loyalty Great service is less important than solving a customer’s problem as quickly as possible Anything other than self-service support for customers ends up being a drain on customer resources.

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Philips accelerates development of AI-enabled healthcare solutions with an MLOps platform built on Amazon SageMaker

AWS Machine Learning

These capabilities are essential for demonstrating compliance with regulatory standards and ensuring transparency and accountability in AI/ML workflows. AI/ML specification report generation for regulatory compliance AWS maintains compliance certifications for various industry standards and regulations.

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Client Interview Series: Ding Yi at Ant Financial

COPC

re-establishment of industry standards.”. Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. “… the technology revolution (e.g.,

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. Provide self-service options to your callers, but don’t force these options upon them. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.

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Top 10 Customer Relationship Management (CRM) Trends for 2021

SmartKarrot

Say Hello to Artificial Intelligence The Internet of Things takes no backseat Customer Journey via Immersive technologies Voice Technology to the Rescue Vertical Markets and Customizable CRM CX will still be the top priority Hail the Customer Self-Service Mobile CRM on the Hike Powerful Integrations and CRM Social CRM on the Go.

CRM 10