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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

And I think that somehow both legal and finance have taken over a lot of companies in the game toward looking toward the bottom line. Or is that legal and finance that are doing it, to their own detriment by the way? One of the things they taught me, and one of the values they have is assume positive intent. Thank you, Mary.