Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. And I think that somehow both legal and finance have taken over a lot of companies in the game toward looking toward the bottom line. And then you take the survey and it’s three or four questions.
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