Comm100

OCTOBER 17, 2023

Key Features : Live chat with integrated AI bots, voice bots, automated ticketing system, AI-powered agent assistant, smart chat and ticket routing, Why It’s Popular: Ability to balance human-bot engagement across every channel by blending the personability of human agents with the efficiency of bots & automation.

Customer Service 76

Customer Service Interactive Voice Response Multi-channel support Multichannel 76

ProProfs Blog

JUNE 26, 2020

The reports help you measure ratings, read feedback, and more. Customer Satisfaction Survey. Customer Satisfaction Surveys are used to measure customer satisfaction with the company’s products, services, and brand experience. Surveys can be conducted frequently to gauge improvement in customer experience. Agent Role.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

ProProfs Blog

JULY 29, 2020

This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . Consistently Train Your Support Squad.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128

JivoChat

NOVEMBER 29, 2021

Customers feedback. Receiving feedback from your customers is one of the best ways to understand what they expect from your business, which are their demands, and to define what needs to be done to improve, focusing always on delivering an amazing customer experience. . Highlighted features: Multichannel ticketing system.

Multi-channel support 52

Multi-channel support CRM Metrics Multichannel 52

JivoChat

AUGUST 30, 2021

Chaport also comes with custom chatbots and a centralized inbox to power your conversations happening both on your website and over other channels (including social media messaging apps). Key features: Multi-channel support. Custom chatbots for sales and support. Supports video chats for face-to-face interactions.

Sales 52

Sales Chatbots Multi-channel support CRM 52

Netomi

NOVEMBER 8, 2021

Whether you’re looking for customized surveys, AI-powered Salesforce chatbots , agent routing and productivity. Easy to use and “practical,” HappyFox provides multi-channel support for customer requests coming from email, web, phone and social media. Ticketing and automatic routing. Key features.

Chatbots 52

Chatbots Enterprise Self service CRM 52