ProProfs Blog

JULY 29, 2020

This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . Consistently Train Your Support Squad.

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Call Center Interactive Voice Response Customer Experience Call flow 128

JivoChat

NOVEMBER 29, 2021

Customers feedback. Receiving feedback from your customers is one of the best ways to understand what they expect from your business, which are their demands, and to define what needs to be done to improve, focusing always on delivering an amazing customer experience. . Highlighted features: Multichannel ticketing system.

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Multi-channel support CRM Metrics Multichannel 52

JivoChat

AUGUST 30, 2021

People also use it to access post-sales support and make service requests once they become customers. According to Gartner, the live chat channel is the second most preferred channel for customer service. Key features: Multi-channel support. Custom chatbots for sales and support.

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Sales Chatbots Multi-channel support CRM 52

Netomi

NOVEMBER 8, 2021

Help desk software has a wide range of tools for agents to quickly and accurately access profile data, capture context, analyze sentiment, and provide shortcuts and templates to help customer service reps reply easily. Self-service portal. Best help desk software for social media support: Sprinklr. Self-service tools.

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Chatbots Enterprise Self service CRM 52