Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
For example, the use of quality assurance metrics. But yes, those are featured criteria in many call quality evaluations or IVR surveys, which now are really, really prevalent. Well, an IVR survey doesn’t measure that at all. You have to fix the bill, you have to send something out, you have to call a retailer.
48 
Let's personalize your content