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Coronavirus is Transforming Every Aspect of Customer Experience

bold360 Blog

This, unfortunately, will become more commonplace as closures will be the result of government intervention and companies wanting to protect their employees and customers. Customer experience and customer service leaders must think about ways to enable as much of their workforce as possible through remote work.

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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

I think, when we look at politics and the overall community – and I mean the general consumer community, about how they’re being governed, how they’re being managed, how their large corporations have trained them – they’re really starting to revolt. For example, the use of quality assurance metrics. I see so many scripted responses.