Events Quality management Schedule adherence Technology 
Serenova
JUNE 5, 2020
It minimizes administrative effort, improves agent engagement and schedule adherence, and reduces labor costs. Scheduling. Optimization engine produces schedules within minutes. Single-day reoptimization makes it easier to handle unexpected events, such as absences or changes in call volume. Forecasting.
Monet Software
DECEMBER 21, 2018
It’s safe to say that 2018 was an eventful year at Monet Software. We were proud to announce the official release of our Workforce Management (WFM) solution for Salesforce, which integrates easily with Salesforce Service Cloud or Sales Cloud case management systems to provide an advanced omnichannel WFM solution directly from Salesforce.
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