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Vcare Supports Retailers Through Their Most Successful Holiday Season

Vcaretec

It is a challenge for retailers, both online and brick-and-mortar, to make sure that their customer service levels are maintained throughout the holiday season, when customer support volume can increase by more than 10 fold. Clients met all of their customer care goals, even on the busiest shopping days of the year.

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Social Media is the Fastest Channel for Customer Service According to New Research

CSM Magazine

The Eptica Multichannel Customer Experience Study, released today, evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to email, Twitter, Facebook and chat, repeating research carried out since 2011. very same query on email.