Entertainment Metrics Morale Personalization 
SharpenCX
MARCH 18, 2020
FlexJobs found that of the companies that allow remote work, 85% increased productivity, 90% improved employee morale, and 77% reduced operating costs. And while they work, focus on outcomes over metrics. And, it’s how you’ll keep work-life balance and morale high for your agents. This comes from a fear of failure.
Playvox
JANUARY 13, 2022
Workers are gaining strength in the workplace, driven by social changes, labor shortages, and a shift in personal priorities. They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. 2022 just might be The Year of the Contact Center Employee.
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NobelBiz
JULY 31, 2023
But that’s not all – we’ll also explore how intelligent call routing and customer data integration create personalized interactions that leave a lasting impression. When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels.
SharpenCX
FEBRUARY 25, 2020
On an individual level : 76% of respondents said workplace stress negatively impacted their personal relationships; 66% have lost sleep due to work-related stress; 16% have quit jobs because stress became too overwhelming. And, this hurts you, team morale, and your customers. Employee engagement is directly tied to revenue growth.
Expivia
FEBRUARY 27, 2021
But playing games at work isn’t just about fun, there are a lot of other great benefits: Morale boost : Call center games are enjoyable. The more personal these games are, the better the results will be! Each time a rep gets a sale or hits a KPI, they get the chair until it gets “stolen” by the next person. Pass the [BLANK].
Netomi
JANUARY 5, 2022
Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Denise Lee Yohn.
BlueOcean
FEBRUARY 25, 2019
You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)
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