Remove Entertainment Remove Interactive Voice Response Remove Multichannel Remove Self service
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10 Chat Support Job Responsibilities: What You Need to Know About Providing Live Chat Support to Your Customers

UJET

Mobile devices are used for media consumption, communication, and entertainment. Many chat platforms will also offer self-service options as well. But customers may not want to use a self-service visual IVR. Millennials spend an average of 5.7 Multitasks Effectively.

Scripts 99
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Three Questions To Ask Yourself To Understand What Customers Really Want

COPC

Interaction preferences entail many specifics. For instance, would customers rather be placed on hold for a live person, be placed in a call-back queue, or be transferred to an IVR system to self-service? So, how can you learn which drivers of the customer experience matter most? Customer feedback.

Surveys 42