How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics
SharpenCX
DECEMBER 9, 2020
So when you measure these efficiency metrics, be sure to also look at CSAT scores and other agent performance metrics like First Call Resolution that measure quality, too. . Most of us could probably quote the “Your call is very important to us…” automated message we hear whenever we reach out to customer service.
Let's personalize your content