Entertainment Feedback Morale Service level 
Fonolo
OCTOBER 10, 2018
The rise of digital commerce and the growth of social media have given consumers powerful tools to share their thoughts and feedback with brands. Excellent customer service must become a central component of companies’ strategies if they hope to survive and thrive in this digital age. The moral of the story?
BlueOcean
FEBRUARY 25, 2019
You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)
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