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Unleashing Agent Retention in Contact Centers: Top Experts Reveal Secrets

CX Global Media

About Bill White : Bill has worked in Customer Care for over 20 years in leadership positions with Asurion Insurance Services, AT&T, ClientLogic, Omnipoint Communications and Unicel Wireless. EXPERT SESSION – How Coca-Cola® Adds Life to Contact Center Employee Engagement. EXPERT SESSION – Unleashing Agent Retention.

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10 Ways to Fix Your Agent Turnover Rate

Aria Solutions

That’s not the whole picture, but enough for employees to be less engaged, enthusiastic, and committed to their job. . Interestingly, I came across a report called “ The Worldwide Employee Engagement Crisis ” which states that employee engagement levels in the US haven’t improved in the past 17 years.

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10 Ways to Fix Your Agent Turnover Rate

Aria Solutions

And in fact, only 32% of employees are engaged in their job. This is about employee engagement across all types of jobs. Sometimes, the best way to understand how to improve employee experience and help them succeed is simply ask them directly or through an anonymous survey.

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10 Ways to Fix Your Agent Turnover Rate

Aria Solutions

And in fact, only 32% of employees are engaged in their job. This is about employee engagement across all types of jobs. Sometimes, the best way to understand how to improve employee experience and help them succeed is simply ask them directly or through an anonymous survey.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more. 3 Reasons You Don’t Need a Survey to Listen to Customers. Five Ways to Make Your Surveys Matter. Our favorite content from Jeremy : 19 (#CX) Quotes That Bring Us Inspiration.