Employee engagement Magazine Time management Wait times 
Virtual Live Labs
SEPTEMBER 30, 2020
Organizations are now understaffed, and customers grow weary of the messages on the IVR addressing the long wait times. Now leadership wants to make employees “more accountable,” and the cycle continues. Employees can become more and more unattached to their customers, their co-workers and leadership. It never will.
Virtual Live Labs
SEPTEMBER 30, 2020
Organizations are now understaffed, and customers grow weary of the messages on the IVR addressing the long wait times. Now leadership wants to make employees “more accountable,” and the cycle continues. Employees can become more and more unattached to their customers, their co-workers and leadership. It never will.
Expert insights. Personalized for you.
130 
Let's personalize your content