Employee engagement How To Morale Schedule adherence 
Playvox
JULY 14, 2023
Are agents working on what they are scheduled to do? Look at schedule adherence and schedule compliance metrics. Technology solutions can help identify slow processes or lack of agent knowledge on how to best help a customer. Are your agents engaged? How accurate is your forecast to actuals?
Playvox
FEBRUARY 20, 2024
Overall, remote work has redefined how we collaborate and do business. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams. However, in order to harness all the benefits of a remote talent pool, you need to understand how to get the most out of your remote workforce.
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Playvox
JANUARY 11, 2024
Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. These include staffing levels, employee experience, customer experience, agent workloads, team productivity, team morale, and the cost of labor. What is Workforce Management for Call Centers?
Monet Software
NOVEMBER 6, 2019
As a manager, you are in the perfect position to implement modern solutions to improve morale in your call center. Workforce engagement management, a relatively new term in the market, combines solutions that help drive employee engagement through listening to the voice of your employee.
Monet Software
FEBRUARY 13, 2020
Or an employee has an opportunity to take a master photography class they’ve always dreamed of, but only if they can switch Saturday with someone. On the other hand, the metrics-focused manager is trying to do right by the business by maximizing schedule adherence.
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