Employee engagement Gamification Schedule adherence Technology 
Playvox
FEBRUARY 20, 2024
With more employees demanding flexible work options, it is likely that remote work will become even more common in the future, and companies will need to continue to adapt to thrive. Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive.
Playvox
NOVEMBER 15, 2022
For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. Investing in technology that supports engagement.
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OctopusTech
MARCH 1, 2023
Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true. Engaged employees feel an emotional commitment toward their employers and are more vested in helping their employers succeed. Fight the urge. Train your supervisors.
Noble Systems
AUGUST 1, 2019
If you notice that an agent’s schedule adherence has taken a dive, it is time to have a talk to determine if they are experiencing burnout. The good news that that there are contact center technologies that can alleviate stress, make the agents’ job easier, and keep them motivated and engaged. Decline in productivity.
Talkdesk
JULY 16, 2019
Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. A low NPS score could come from a caller who experienced wonderful agent engagement but didn’t get their issue resolved.
Noble Systems
MARCH 19, 2021
From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. In the past, the technology required to power small business call center software and hardware was usually expensive and bulky. Gamification takes otherwise routine tasks and makes them fun. Cloud Contact Center for SMBs.
Noble Systems
APRIL 14, 2021
And the ability to just log in and start working without a long commute helps eliminate lateness and can increase schedule adherence. Happier employees translates to reduced turnover and lower hiring costs. An effective workforce management and scheduling tool helps manage flexible shifts and reduces administration time.
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