Employee engagement Gamification Schedule adherence Scripts 
Noble Systems
MARCH 19, 2021
Live call monitoring, including the ability to see the agent’s screen, can be applied to help improve agent training, adjust call scripts or workflows, and ultimately, to improve customer satisfaction. Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena.
Noble Systems
SEPTEMBER 29, 2020
Gamification. The Workforce Optimization software suite from Noble includes all of the tools a contact center needs to run an efficient operation, manage employees and resources, and deliver a better customer experience – helping you gain a competitive advantage in today’s high-demand consumer landscape. WFO TERMS TO KNOW.
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