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Best Employee Engagement Software & Tools

ProProfs Blog

Modern employees today are looking beyond just a 9-to-5 job. Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . We will explore the 20 best employee engagement software in 2021 and compare their features.

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How to Support and Engage Your Remote Call Center Team

Fonolo

Team building exercises and social opportunities are an integral part of forming a great company culture. If the thought of your employees playing games during work horrifies you, I’ve got (bad) news for you… One way of engaging remote teams is by playing games together. Exercise with your remote team.

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The Ultimate Guide to Call Center Training

Fonolo

Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan. Statistics say that highly engaged employees are 87% less likely to quit their job than disengaged employees. Act it out. Make the information universally available.

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3 No-Fail Remote Workforce Training Techniques Top Contact Centers Use

Playvox

Agents who participated in the Playvox research shared their training preferences, which included varied formats, from self-paced videos followed by instructor-led training to time for independent, simulated, exercise-based training for new software prior to launch. Gamification in remote workforce training is one approach.

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Top Priorities in Customer-Centric Contact Centers

RapportBoost

Optimization of this knowledge can be accelerated by leveraging artificial intelligence , and employee engagement is a powerful force that can be used to drive customer engagement. I think it might be interesting to me, talking about employee engagement a little bit. Nate: Yeah, I agree. Tony: Wonderful.