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Coronavirus is Transforming Every Aspect of Customer Experience

bold360 Blog

This, unfortunately, will become more commonplace as closures will be the result of government intervention and companies wanting to protect their employees and customers. Apple recently announced that it was closing all stores outside of China until March 27. Other brands, like Nike, have followed suit.

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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

This podcast is brought to you by the Center for Services Leadership, a groundbreaking research center in the W.P The Center for Services Leadership provides leading edge research and education in the science of service. Carey School of Business at Arizona State University. Click to play: [link]. It goes both ways.