50 Customer Service Experts You Should Be Following (even if you’re not on Twitter)
Nicereply
MARCH 23, 2021
In creating a customer-centric business, journey mapping can be a great tool, but even the language we use to name the stages of the #CX journey should reflect the customer's point of view! Jeremy Watkin – Director of Customer Experience at First Call Resolution, and founder of the Customer Service Life blog.
Let's personalize your content