Customer Interactions
AUGUST 8, 2013
'Video surveillance is everywhere — serving as our 24/7, always alert eyes. It has evolved at a rapid pace over the past several years, in large part due to advancements in technology, but also as we’ve discovered new ways to leverage it. Here’s what’s happening in video surveillance from two distinct angles: technology and operations.
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Fonolo
AUGUST 6, 2013
UPDATED JANUARY 2020. Lowering call abandonment in contact centers is what we do. It’s a primary benefit of our call-back software (and we’re proud of it) so you’ll forgive us for making this piece detailed… a round-up of what we’ll be covering today so you can skip the bits you already know. How to Reduce Abandonment Rates in Your Contact Center.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Customer Interactions
AUGUST 29, 2013
'I’m just back from a week-long trip to Anaheim, CA for the annual APCO conference. It’s one of my favorite shows to attend because you get to meet people from different spectrums of Public Safety, share ideas, and see all of the new and hot products and solutions for 9-1-1. APCO is also one of the largest shows for public safety communications professionals – so vendors tend to use it as a launching pad for 9-1-1 products.
Customer Interactions
AUGUST 1, 2013
'Earlier this year, my work associate Dr. Bob Banerjee (‘Dr Bob’ as he’s affectionately known) blogged about the many ways that PSIM can help security organizations adapt to change. He wrote about the propensity for roles, information sources, processes and policies, people, and technology to change in security organizations, and how PSIM could help such organizations be more nimble and adaptable under these conditions.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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