ShepHyken

NOVEMBER 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. If Customer Service Reps Were Honest [Spooky Edition]: The Scary Reality Your Customer Service Agents Face Every Day Plus How You Can Help by Veronica Krieg.

Customer Service 259

Customer Service Customer Support Self service Customer Experience 259

GetFeedback

NOVEMBER 1, 2020

How to provide the best customer service and support during this unprecedented holiday season. Guides

Customer Service 176

Customer Service 176

Eptica

NOVEMBER 1, 2020

Date: Friday, October 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Four benefits to improving customer service by integrating your CRM and telephony system. Published on: October 30, 2020. Author: Pauline Ashenden - Demand Generation Manager Customers today expect a high quality, integrated and personalised experience, whatever channel they use to make contact with you.

CRM 117

CRM Customer Service Self service Management 117

NICE inContact

NOVEMBER 1, 2020

?In these challenging times your customer’s voice matters more than ever — but this information can get lost among everything else going on. Even if agents are distracted and issues are coming up, contact centers must provide the same level of satisfaction as they would have before. How can you prioritize excellent service no matter what’s going on in the world?

Contact Center 62

Contact Center Best practices Analytics Call Center 62

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Hodusoft

NOVEMBER 1, 2020

As a revenue-generating tool, the IP PBX software is priceless for VoIP service providers. However, your success depends a lot on the multi-tenant IP PBX software provider and the software they dish out. Is it to your taste? If not, you may not generate the hoped-for revenues. Modularity. Some IP PBX software solution providers assume that the software will be used by one business entity and will bundle in as many features as possible.

voip 52

voip Interactive Voice Response Accountability Management 52