Beyond Philosophy

NOVEMBER 6, 2021

The 5 Rules to Dramatically Improve The Way you Deal with Customer Complaints. A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. Does your organization like to pretend that complaints never happen?

Consulting 244

Consulting Consulting Customer Experience Surveys 244

Bill Quiseng

NOVEMBER 6, 2021

When you are working in customer service, you have been happy that your customers leave satisfied. You have sold them a product or service that meets their wants or needs. Or you solved their problem for them. You were happy because, in the end, they were satisfied. But their satisfaction does not guarantee their return. The good news is that your satisfied customers didn’t complain.

Customer Service 174

Customer Service Personalization Customer Experience 174

CSM Magazine

NOVEMBER 6, 2021

Receiving a job offer is understandably cause for much elation, especially after numerous rounds of grueling interviews. For this reason, new hires often give in to the natural instinct of agreeing to whatever start date the new company proposes—an unfortunate misstep that may cause issues down the line for the employee. Several important factors are worth considering when negotiating a date of joining (DOJ).

Best practices 52

Best practices Personalization Accountability Marketing 52