Sun.Feb 14, 2021

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Alorica Recognized as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO

Alorica

IRVINE, Calif. – February 15, 2021 – Alorica Inc., a global customer experience (CX) provider, announced today that it has been named a Leader in the February 2021 Gartner Magic Quadrant for Customer Service BPO. Alorica was recognized as a Leader for both completeness of vision and ability to execute. “We are honored to be recognized as an industry leader, and in our opinion, attribute it to our.

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In-App Engagement Software: Your Friendly Neighborhood CS Tool

Education Services Group

Here’s a riddle for you. How many CSMs would it take to walk each and every one of your new customers through a detailed tutorial of your product, one-on-one? Now, how many would it take if you grow your customer base by 50%? 100%? While it may sound dramatic, it’s not a far-fetched scenario for some SaaS companies. After all, isn’t quickly acquiring new customers a primary goal for most software providers?