ShepHyken

MARCH 3, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Why Is Customer Service So Bad? Because It’s Profitable. by Anthony Dukes and Yi Zhu. (Harvard Business Review) It’s a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order.

Customer Service 236

Customer Service Customer retention Customer Experience Marketing 236

Lumoa

MARCH 3, 2019

There are clear reasons why companies should create an outstanding customer experience for their customers. Take a look at what you can learn from the best customer experience companies of 2019 and find out how to apply it to your customer experience work.

Customer Experience 134

Customer Experience 134

TRUSTID

MARCH 3, 2019

Trust is essential to any successful working relationship. It creates a bond between a bank and its customers to deliver a more satisfying customer experience. Goodwill also plays an important part. It strengthens a company’s relationship with its customers to retain them and helps ensure future business profits. Together, they play a vital role in the success of today’s modern day contact center.

Banking 52

Banking Contact Center Call Center Customer Experience 52

Avoxi

MARCH 3, 2019

Looking for an honest NinjaNumber review? You've come to the right place! There isn't a virtual phone number provider that is perfect for every company, and that includes us. While we are confident we offer some of the best business phone services for companies in 150+ countries, AVOXI isn't the perfect fit for everyone. We… The post Ninja Number Review, Pricing, and Comparisons appeared first on AVOXI.

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Relay Blog

MARCH 3, 2019

The way most businesses address the customer experience is broken – literally. It’s broken up. The post Why Business Ecosystems Are the Future of Customer Experiences appeared first on Relay.

Customer Experience 50

Customer Experience Technology 50