What is Business Intelligence? Examples, Uses & More
Callminer
MARCH 15, 2020
In this article, we cover the essential elements of business intelligence and address their potential for helping organizations grow.
Sun.Mar 15, 2020
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6 Ways to Provide Meaningful CX During a Global Crisis
GetFeedback
MARCH 15, 2020
How companies can show empathy and deliver meaningful customer experience needed during a global crisis.
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What Does a Contact Center Emergency Response Plan Look Like During a Pandemic?
NICE inContact
MARCH 15, 2020
When I dial 211, an automated call message directs me to a kind voice of a contact center agent on the other line that greets me with “how can I help you today?” Like so many, I am looking for clear instructions on what to do during the COVID-19 outbreak. The call center agent has a plan.
Customer Experience Amid Crises
Andrew Mcfarland
MARCH 15, 2020
Covid-19’s appearance on the global scene and the concomitant market fluctuations remind us of our increasingly interconnected economies. Because we are so interrelated it makes sense to work together to forge paths through adversity. What does the customer experience (CX).
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5 Ways to Provide Meaningful CX During a Global Crisis
GetFeedback
MARCH 15, 2020
How companies can show empathy and deliver meaningful customer experience needed during a global crisis.
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FluentStream Remote Working FAQ’s
FluentStream
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Shifting to a work from home environment can be confusing. That’s why we try to make using FluentStream as easy as possible. Our goals is the same as your goal, for you to be just as efficient from home as you. Read More.
Taking Service to the Cloud: Contact Center Projections, Trends & Solutions
Thinq
MARCH 15, 2020
Call centers have adopted a number of technological advancements in the wake of recent economic improvement and a pandemic. There are a few projections, trends, and solutions for call centers that businesses should be aware of for the years ahead. If you would like to learn how thinQ can improve your call center performance through […]. The post Taking Service to the Cloud: Contact Center Projections, Trends & Solutions appeared first on thinQ.
Letting AI and data guide your strategy
Tethr
MARCH 15, 2020
Is your business using customer data to support an existing narrative, or are they using it to take them wherever they need to go? Don’t be your own worst enemy. Although telling insights are more readily available for businesses than ever before, many leaders dilly-dally when it comes to actually taking action based on the data. But why is that? Bias, of course.
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