Beyond Philosophy

MAY 2, 2020

I hate my cable providers. That’s right, providers is plural. I have two different providers, one in the UK and one in Florida, and they both provide poor experiences. In many ways, I see cable companies as the perfect example of what not to do with your Customer Experience. This Episode of The Intuitive Customer takes a look at all the ways cable companies provide experiences that do not promote customer-driven growth.

Consulting 356

Consulting Consulting Customer Experience 356

Victor Midgley

MAY 2, 2020

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CSM Magazine

MAY 2, 2020

How will the future of Customer Service & Experience be forever changed by COVID-19? In the past 8 weeks the customer service landscape has undergone a huge operational shift. In a short space of time we have witnessed entire companies move online, revenue streams pivot and budgets be cut. All of this whilst undergoing a complete revaluation of what our customers need from us.

Customer Service 52

Customer Service Customer centricity Management Best practices 52

Victor Midgley

MAY 2, 2020

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