Sat.Oct 22, 2022

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A Fresh Look at Customer Loyalty

Anexa BPO

In today’s ever-evolving business world, much attention is being placed on customer experience – CX. And while this principle remains a driving force for organizations that want to stay ahead of the customer curve, another equally important part of this equation is customer loyalty. Once you have acquired this critically important audience, how do you keep them?

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Despite all my hard work my key performance indicators are not moving! Why?

Beyond Philosophy

This week on our podcast and Intuitive Customer YouTube channel , we address a listener’s “Pickle” with our “I’m in a Pickle” feature. You might remember that a Pickle is our term for a business problem that might be addressed with customer strategy and/or the behavioral sciences. We hadn’t featured one for a while, so we thought it was time to dig into a new one.