Callminer

MARCH 26, 2017

The Telephone Consumer Protection Act was enacted by Congress in 1991 to restrict telemarketing calls and the use of automatic telephone dialing systems

Telemarketing 182

Telemarketing 182

Genroe

MARCH 26, 2017

We’ve been helping companies use NPS® for more than 10 years. In that time we’ve tried lots of different approaches and seen first hand what works … and what doesn’t. This post is the distillation of that 10 years of Net Promoter Score® implementation experience with organisations of different sizes and shapes. These are the […]. The post Executive Insight: The 7 Proven Net Promoter® Success Factors appeared first on Genroe.

Best practices 67

Best practices Feedback 67

GetFeedback

MARCH 26, 2017

Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce.

Surveys 60

Surveys 60

CSM Practice

MARCH 26, 2017

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. In this blog, I’m going to share his best practices on how customer success teams can help drive customer advocacy.

Customer advocacy 49

Customer advocacy Marketing Metrics Feedback 49

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