ShepHyken

AUGUST 4, 2017

This week we feature an article by the Strategy Institute featuring insights on key Digital Customer Experience factors from different business leaders. A customized digital experience is your opportunity to connect with the customer as an individual. . The continual advancement of digital technology is nothing new, yet providing an outstanding customer experience is now becoming more impossible to do without incorporating the latest digital elements into it.

Big data 189

Big data Customer Experience Personalization Technology 189

Topdown

AUGUST 4, 2017

In “Why Your Business Needs to Know About — and Prioritise — ‘Operational Customer Experience’” , Alok Kulkarni asserts that “there is a crucial element of CX that has been overlooked within the customer engagement management landscape. It’s called Operational Customer Experience (OCX) — applied effectively, it could transform the way your company communicates.

Customer Experience 54

Customer Experience Technology Management 54

SharpenCX

AUGUST 4, 2017

A new breed of chatbots is here, focused on extending the brand identity and improving the customer experience. [.]. Read More. The post How 5 Companies Use Chatbots to Extend Their Brand and Connect with Customers appeared first on Sharpen Contact Center Software.

Chatbots 52

Chatbots Contact center software Contact Center Customer Experience 52

ForeSee

AUGUST 4, 2017

As many professionals charged with managing the customer experience at their organization will tell you, being able to effectively leverage Root Cause Analysis (RCA) can be crucial for identifying and addressing customer issues. Using RCA to look. The post The truth about using Root Cause Analysis with Voice of Customer data appeared first on ForeSee.

Customer Experience 53

Customer Experience Management Analytics 53

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SharpenCX

AUGUST 4, 2017

A new breed of chatbots is here, focused on extending the brand identity and improving the customer experience. [.]. Read More. The post How 5 Companies Use Chatbots to Extend Their Brand and Connect with Customers appeared first on Sharpen Contact Center Software.

Chatbots 52

Chatbots Contact center software Contact Center Customer Experience 52

Verint

AUGUST 4, 2017

Organizations are increasingly realizing the critical role that customer experience plays in long-term success. Loyal customers are born from great customer experiences—once your organization can consistently and efficiently meet your customers’ needs, you become the first choice. One way to demonstrate the importance of the customer experience is having senior leadership set the tone.

Customer centricity 41

Customer centricity Feedback Customer Experience Customer Care 41

Win the Customer

AUGUST 4, 2017

Before ecommerce became a thing, there was only one type of common consumer: shoppers who would go into brick-and-mortar stores to buy what they needed. With the popularity and proliferation of online stores, two new types of shoppers have emerged: webroomers and showroomers. In a nutshell, webroomers are known for doing their homework online by checking out the things they want on websites before buying them in a regular store.

Analytics 77

Analytics Sales Management Personalization 77

Talkdesk

AUGUST 4, 2017

This week, Talkdesk started a brand new journey with five of our AppConnect partners. We held our first ever App Dash — a webinar consisting of short demos from each partner. The companies showcased their solutions in only six minutes and once all the demos were completed, the webinar attendees voted on their favorite tool. Here’s a list of the companies and presenters from the first App Dash: Autoreach – presented by Rich Rines, Founder and CEO.

Contact Center 42

Contact Center Metrics Feedback Sales 42

Talkdesk

AUGUST 4, 2017

This week, Talkdesk started a brand new journey with five of our AppConnect partners. We held our first ever App Dash — a webinar consisting of short demos from each partner. The companies showcased their solutions in only six minutes and once all the demos were completed, the webinar attendees voted on their favorite tool. Here’s a list of the companies and presenters from the first App Dash: Autoreach – presented by Rich Rines, Founder and CEO.

Contact Center 40

Contact Center Metrics Feedback Sales 40

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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