Callminer

OCTOBER 21, 2018

There are a significant range of features and benefits within speech analytics software solutions that should be considered for virtually any organization.

Analytics 182

Analytics Enterprise 182

TRUSTID

OCTOBER 21, 2018

One of the primary tools for customer engagement is the telephone. The expectations that customers have when talking to a call center agent plays a big role in both your customer experience and how your customers feel about your brand. According to the recent article, “Why your practice needs to track phone call quality,” getting your callers’ problems solved in a dignified, professional and respectful manner is the top priority for healthcare call centers.

Call Center 52

Call Center Abandon rate Benchmark Healthcare 52

Genroe

OCTOBER 21, 2018

Net Promoter was launched in 2003 and since then many, many organisations have used the methodology to drive change in their business. With so much time invested, lots of lessons have been learned. These NPS best practices are the result of more than eight years implementing Net Promoter for our clients. Note that these tips pretty […]. The post Net Promoter® Best Practices: 41 Practical Suggestions for Success appeared first on Genroe.

Best practices 40

Best practices Feedback 40