eBook First call resolution Outbound sales Personalization 
CrazyCall
AUGUST 8, 2019
In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Transfer rate.
Pointillist
JULY 25, 2018
This person is crucial in getting the initial project approved and moving it forward. Operational Metrics: First Call Resolution (FCR). Call Support Center. Outbound Sales Call. Here are a few to get you started: Customer Journey Analytics 101 (eBook). Customer Effort Score(CES).
Pointillist
JULY 25, 2018
This person is crucial in getting the initial project approved and moving it forward. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Groups of 2 to 5 users are ideal so the trainer can provide personal attention to each user.
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