bold360 Blog
MARCH 16, 2020
By investing now in better self-service capabilities, like AI-powered dynamic search bars or chatbots , you will better contain higher volume and get earlier signals of changes in your customers’ needs through data-driven insights.
Connecting the Dots
APRIL 21, 2017
A lot of the times, when we present the Rage Study, everybody comes with their own passionate stories about their worst product and service experiences. Everybody gets really jazzed up before we even start talking about data. And I don’t buy that premise, when I look at the rage data. Darima Fotheringham : Right.
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