Customer Support, Schedule adherence and Technical Support

How to Provide A Superior Customer Serving During the Holidays?

Call Center Pros

DECEMBER 17, 2018

Accordingly, this season for any support professional is one of the most stressful times of the year. Because of this surge in sales, companies always stay on their heels to deliver the best experience to all their customers despite the huge rush. Believe us; this will enable you to serve your eager customers in the best possible way.

Schedule adherence

Schedule adherence call center software Call Center Sales

The Definitive List of 27 Call Center Metrics and KPIs

Pointillist

JANUARY 25, 2019

Abandoning a call can cause immense frustration for customers and make them lose faith in your company. Importantly, customers show more willingness to wait on hold for technical support than for a sales transaction. Many find an adherence rate of 80% to be a good target.

Call Center

Call Center Metrics Abandon rate Average Handle Time

Customer Contact Central

How to Provide A Superior Customer Serving During the Holidays?

The Definitive List of 27 Call Center Metrics and KPIs

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