aircall

NOVEMBER 2, 2017

You can avoid all these potential regrets by creating routing rules that pull in unoccupied agents when call volume or wait time crosses a certain threshold. That way, you’ll at least know you exhausted every available resource when trying to keep queue times down and keep callers on the phone. Create a Better Queue Experience.

Abandon rate 85

Abandon rate Abandon Call Entertainment Wait times 85

aircall

NOVEMBER 2, 2017

You can avoid all these potential regrets by creating routing rules that pull in unoccupied agents when call volume or wait time crosses a certain threshold. That way, you’ll at least know you exhausted every available resource when trying to keep queue times down and keep callers on the phone. Create a Better Queue Experience.

Abandon rate 81

Abandon rate Abandon Call Entertainment Wait times 81

Callminer

AUGUST 1, 2017

Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. He’s been a featured speaker at NAPTE, The Next Big Idea, and a news source in: The New York Times, The Washington Post, The Wall Street Journal, ABC, CBS, CNET, and Investor’s Business Daily.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Netomi

JANUARY 5, 2022

Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. Dan’s 20-year career has consistently focused on delighting customers. Dan Gingiss. Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98