InGenius

JANUARY 31, 2020

Being a progressive industry driven by innovation and new technology, we can expect to see several trends emerging this year that propel the industry forward and have a significant impact on customer experience and agent productivity. Live engagement customer service. Contextualized omni-channel support.

Omni-channel support 62

Omni-channel support Contact Center Virtual Agent Self service 62

Win the Customer

DECEMBER 15, 2015

Today’s trends are all about personalization with a twist. We want our personalized customer service to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. But there’s more to virtual call centers than just existing in the cloud.

Omni-channel support 72

Omni-channel support virtual call center Customer Experience Virtual Agent 72

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Lampton look at the state of customer service in the digital age. Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52