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Should You Outsource Your Contact Center?

Real Blue Sky

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb.

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Should You Outsource Your Contact Center?

Real Blue Sky

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb.

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article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb.

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How BPO Services Help Edutech Win More Students

OctopusTech

BPO Services play a crucial role in the process when a student wants guidance and certain information, call center’s experienced agents help them to solve the queries over calls, emails, and texts. Outsourcing Customer Services to BPOs helps the EduTech sector to generate more leads and handle the business hassle-free.

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What is a call center?

Global Response

Call centers are a staple customer service resource for businesses large and small—and demand is growing. When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere.