Customer Service Metrics Revenue potential Wait times 
Comm100
APRIL 2, 2024
Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.
CSM Magazine
FEBRUARY 6, 2024
Here’s what I found: Metric Increased Likelihood with Oracle EPM Integrating Supply Chain & Financial Planning 89% Leveraging EPM for Environmental/Sustainability Insights 82% These figures speak volumes about Oracle EPM’s influence on an organization’s ability to operate holistically.
NobelBiz
JULY 25, 2023
These platforms provide a goldmine of data regarding customer sentiment and brand perception. CMSWIRE also states that “ 69% of consumers want the ability to move from one channel to another while speaking with a customer service representative ”.
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