Customer Service Entertainment Interactive Voice Response Virtual Agent 
DMG Consulting
AUGUST 16, 2022
What’s more, consumers believe they have the right to interact with an organization in multiple channels and, when appropriate, to pivot between channels, such as when an intelligent virtual agent (IVA) needs to send information to a consumer’s cell phone via SMS during a phone conversation. IVAs Are Good for Agents and CX.
3CLogic
AUGUST 18, 2020
After dealing with outdated systems that no longer meet current customer expectations and business demands, 62% of today’s customer service centers have plans to move to the cloud within the next 18 months. and are responsible for the maintenance, security, and upgrades. to drive superior customer outcomes.
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DMG Consulting
JANUARY 29, 2021
Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . After the pandemic is over, are you going to have some/all contact center/customer service employees work from home? Select all that apply).
SmartAction
SEPTEMBER 5, 2018
You call your cable company excited about upgrading your entertainment plan – only to be put on hold for 20-plus minutes and stuck listening to continued elevator music interspersed with promos for other products and an occasional voice recognizing you’re still in a queue. portion of a call, only now it is handled by virtual agents.
Playvox
JANUARY 13, 2022
They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. A modern, integrated platform also allows organizations to better orchestrate increasingly complex customer journeys and support emerging channels such as face-to-face video communications and virtual reality.
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