Customer Service Employee engagement First call resolution Wait times 
Hodusoft
OCTOBER 22, 2021
Therefore, maintaining improve call center productivity, agent productivity can be a difficult task for managers. One of the most important factors that determine a call center’s efficiency is productivity. Likewise, when employees are tired, overworked, or unhappy , it shows in their work. Set personal goals. Conclusion.
Fonolo
SEPTEMBER 21, 2021
Call center managers have many tools to evaluate call center performance, including call center agent performance evaluations. But, who evaluates the call center manager? That falls on everyone – the executive team, the agents, and sometimes the call center manager themself. First Call Resolution (FCR).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
AUGUST 17, 2021
To optimize your call center’s performance, you need to think about improving your customers’ experience. After all, customer-centric companies are 60% more profitable. While incredible customer service should always be a call center’s goal, it shouldn’t be your only goal. But it’s not enough.
Fonolo
OCTOBER 11, 2022
After-call surveys are similar. The immediate insight into the customer experience is rich with fresh insights you can use to improve your customer service strategy and learn more about your call center. Read on for our top questions to include in your after-call surveys. Long wait time.
JustCall
JANUARY 19, 2023
A good call center optimization can match the customer’s expectations with the best level of customer service. The continuous investment in the call center optimization model will help maintain customer loyalty as well as the profitability of the organization in the long run.
NobelBiz
APRIL 18, 2023
The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful. Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition.
OctopusTech
MARCH 1, 2023
Most companies will set up or adopt a call center to field customer service requests and complaints. These call centers organize phone support queues and equally distribute calls to reps on the service team. Inbound calls are a fundamental aspect of customer service and support call centers.
Expert insights. Personalized for you.
122 
Let's personalize your content