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What is Expansion Revenue? How Does One Calculate and Track the NRR Walk?

SmartKarrot

SEPTEMBER 26, 2022

SaaS organizations are continuously trying to determine how to facilitate rapid and sustainable long-term growth. However, as customer expectations and market trends continue to evolve at exponential rates, generating and converting new prospective customers can be an extremely difficult process. What Is Net Revenue Retention?

SaaS 10
SaaS Upselling Metrics Customer retention 10
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What is a Client Success Manager ?

SmartKarrot

APRIL 24, 2020

When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. This ‘fine line’ is created by the gap between customer acquisition and customer retention. What is Client Success? What is so significant in the job role?

Management 11
Management SaaS Accountability Customer retention 11
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