Customer retention First call resolution Outbound sales Scripts 
Global Response
DECEMBER 21, 2022
All of this has a direct impact on the bottom line: 89% of customers said a positive customer service experience “makes them more likely to make another purchase.” Increasing customer retention rates by even 5% can increase profits by anywhere from 25% – 95%.
Callminer
OCTOBER 22, 2019
Often with call centers overseas, English is a second language to representatives and communication barriers can arise. Campaign success features can extend to script development – it’s important that a service provides knowledgeable, professional service to your customers. Low Volume Inbound or Outbound.
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