Customer retention First call resolution Inbound sales Presentation 
Global Response
DECEMBER 21, 2022
All of this has a direct impact on the bottom line: 89% of customers said a positive customer service experience “makes them more likely to make another purchase.” Increasing customer retention rates by even 5% can increase profits by anywhere from 25% – 95%.
Callminer
OCTOBER 22, 2019
Metrics like call length and number of calls processed should fall down the priority ladder behind first call resolution, wait length, abandonment rates and quality of engagement. You have your own set of needs that you want from your customer service center. Inbound Sales. Order Taking.
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