5 Top Customer Service Articles of the Week 9-27-2021
ShepHyken
SEPTEMBER 27, 2021
EX and CX Come Down to the Same Thing: Put the Person First by Inge De Bleecker. CMSWire) The better the experience, the more likely that person will return and give the brand their business. My Comment: This informative article is also entertaining, drawing an analogy between e-commerce and The Wizard of Oz.
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